Setsu Niseko
Τι λένε οι επισκέπτες
Everything.
Kannika
Αύγουστος 2023
This holiday at the Setsu was a birthday present for my wife, who works hard in the medical field. We were not disappointed and in fact pleasantly surprised at this new hotel in Hirafu. The hotel service was outstanding and the room was beautifully designed with numerous extra appliances (washing machine, dishwasher) that my wife loved. This hotel challenges the five-star Park Hyatt in quality of stay, yet charges half the rates of that top-ranked hotel. The staff kindly wrote a a personal birthday card for her, and a birthday cake waiting in the refrigerator. We were touched by the personal service. Later I met the hotel manager, Ms. Tomata, to express my appreciation. Finally, the private onsen, public onsen, yoga classes and workout gym were a luxury bonus that we enjoyed.
Donny
Ιούλιος 2023
We travelled during the peak of a heavy snow event and were delayed due to train and bus cancellations whilst the rest of our group made it to the hotel. The staff were exceptional and went above and beyond to try assist us getting to the property. The entire staff experience was exceptional and service was 10/10. Facilities were gorgeous and very well maintained. It was incredibly clean with daily cleaners going above and beyond too. Very easy to get to and from the ski lifts with almost constant shuttles. Also great that rhythm ski store is part of the hotel, super easy and convenient. Buffet breakfast was incredible. Best of all, the bed was arguably the most comfortable both me and my partner have slept in and it was huge!!!
Bailey
Μάρτιος 2025
Excellent customer services, great design, and well-equipped kitchen with dishwasher, except a separate dryer would have been excellent. The location is great and easy to get around, easy access to amenities and snow activities. Breakfast was good with quality using produce although variety maybe slightly lacking. Onsen was great and the underground parking although comes with a fee of ¥2000 was worth it without having to clear the snow and the car was ready to go.
Wei
Δεκέμβριος 2024
We were immediately impressed by the warm welcome and friendliness of the staff upon our arrival. They thoroughly explained the hotel’s facilities, parking options, and gave helpful tips on getting around the property. Our room was spacious, equipped with plenty of in-room amenities including a kitchenette, washing machine, and a large, comfortable bed. The location of our room was perfect, just a minute away from the onsen and fitness area, making it incredibly convenient. The public onsen was excellent, with an outdoor option, and we were even able to reserve a complimentary private onsen, which was a wonderful touch. The hotel staff were consistently kind and attentive, and the on-site restaurant exceeded our expectations. The Yuzu Ramen and dumplings were especially good, and the buffet breakfast offered a huge selection of both Japanese and Western dishes. We couldn’t find anything negative about our stay, and we will definitely be returning!
Chaiyuth
Οκτώβριος 2024
Onsen. Restaurants downstairs were good, loved Luke’s! Location. Ski rental on site and the shuttles were frequent and excellent. Early check-in was accommodated, loved the little Japanese PJs they gave us for our stay.
Michelle
Ιανουάριος 2025
Truly 5* facilities and service, excellent dinning but you can also cook a full meal in your suite as well, the ski shuttle was frequent and the envy to people staying elsewhere. I stayed for 4 nights and enjoyed the onsen everyday, very nice atmosphere and design throughout the place
Kai
Μάρτιος 2023
Fantastic new property in the heart of Hirafu. The interior design is stunning, the rooms are comfortable and the vibe in the hotel is elegant but chilled. Couldn’t ask for a better up market ski resort hotel.
Daniel
Ιανουάριος 2024
Really enjoyed staying. Facilities was absolutely perfect. Room was huge&well-decorated. Highly recommended for relaxing
Sukanda
Οκτώβριος 2023
The room is light, new, spacious. The amenities in the room, with the dishwasher, washing machine etc are just great. Overall service from the staff is excellent, they arrange everything you request. The design of the hotel is just awesome, they really put a lot of effort in every detail. Do try the suhi omakashe restaurant, great experience!
Joeri
Αύγουστος 2023
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